TicketPy Documentation

Documentation FAQ Privacy Policy

What is a Ticket System?

A ticket system is a customer support tool designed to organize and streamline communication between users and support teams.

What is TicketPy?

TicketPy is a Telegram-based ticket system designed to help organizations manage customer support directly through Telegram.

Key Features of TicketPy

Ticket management through Telegram
Admin control panel for handling tickets
Support for multimedia attachments (photos, videos, audio)

Steps to Open a Ticket

Send the `/start` command to the bot.
Select the group under which you want to open the ticket.
Describe the issue and submit the ticket.

Key Features of the Panel

View open and closed tickets
Respond to tickets directly from the panel
View ticket history, including attachments

Premium Features in TicketPy

TicketPy offers premium features for groups that require enhanced functionality.

To purchase a premium subscription, visit the "Get Premium" page in the panel, select your group, and complete the billing process.

Frequently Asked Questions (FAQ)

What happens if I don’t close a ticket?

Tickets remain open until they are manually closed. Unresolved tickets are tracked, ensuring no inquiry is left unattended.

Can I open multiple tickets at once?

Yes, users can open multiple tickets simultaneously for different issues or inquiries.

How do I reset my admin panel password?

You log in using your Telegram account, so no additional password is required. If you lose access to your Telegram account, follow Telegram’s recovery procedures.